Ulsterbus Smartlink Multi-Journey Card Terms and Conditions

Use

  1. Ulsterbus Smartlink Multi-Journey Cards can be used on all scheduled Ulsterbus services within Northern Ireland (Day Tours, Cross Border and Special Services are excluded).
  2. Multi Journey Cards are valid for travel between the two specified stages for which the card has been issued.
  3. Multi Journey Cards can only be used for travel between the specified stages. The appropriate full fare will be charged for travel beyond the specified stage. If the card is used to travel a shorter distance no refund will be given.
  4. Smartlink Town Service Travelcards are valid for use on Ulsterbus Town Service routes.

Topping Up & Expiry Dates

  1. Multi Journey Cards can be topped up with 10 journeys on board a bus or with 5, 10, 20 or 40 journeys at Ulsterbus stations, Smartlink Agents and the Metro Kiosk, Donegall Square West. You can also top up at PayPoint outlets. Find your nearest PayPoint outlet >>
  2. Multi Journey Cards can be topped up with 40 journeys at a time and can store a maximum of 50 journeys.
  3. Journeys on an Ulsterbus MJ card will be valid for twelve months from the date they are added to the card. Each time a card is topped up all valid unused journeys will have their validity extended for a further twelve months.
  4. Any journeys not used within twelve months of a top up will expire. Expired journeys are removed from the card and are non-refundable.
  5. Ulsterbus Smartlink Multi-Journey Cards cannot be loaded with other Smartlink travel products e.g. Metro Smartlink Travel Card.
  6. Where a Travel Card has some existing validity period, topping up extends the current validity date. For example, a card with 3 days travel is topped up with 7 days travel and becomes valid for 10 days from the date of the top up and not 3 days followed by a further 7 days from the first use of the newly purchased travel. Any unused travel remaining in the intervening period between top-up and next use will not be eligible for refund.
  7. Smartlink Town Service Travelcards can be topped up with one month’s travel at Ulsterbus Stations only. Top-ups of daily or weekly travel are available on bus and at Ulsterbus Stations.
  8. Smartlink Town Service Travelcards can be loaded with one day, one week or one month’s travel. Where Travel Cards have no existing validity period, then weekly travel means 7 consecutive days from the date of first use.
  9. If a Smartlink top up is purchased in error at an Ulsterbus station, Smartlink agent, the Metro Kiosk or on board a bus the transaction can be cancelled only if this is done before a further transaction has been processed on the ticket machine.

General

  1. Smartlink cards are subject to the Company’s operating Terms and Conditions.
  2. Cards remain the property of Translink. If lost cards are found they should be returned to: Smartlink Office, Translink, 3 Milewater Road, Belfast, BT3 9BG.
  3. Cards and corresponding journey receipts must be retained by the passenger until the journey is complete. These must be presented if requested by authorised Translink personnel.
  4. Once the validity of a Card has expired it cannot be used for travel until topped up. Expired cards presented for travel will not be accepted and the appropriate full fare will be charged.
  5. Multi Journey Cards and Town Service Travel Cards are transferable. Multi Journey Cards can be passed to someone else wishing to travel at a different time between the same specified stages. They can also be used by two or more people travelling together on the same service between the same specified stages provided there are sufficient journeys stored on the card. Travel Cards can only be used by one person per journey but can be transferred to someone wishing to travel at a different time.

Refunds

  1. Smartlink card holders may apply for a refund of the journeys or travel remaining on the card if it is no longer required. Refund claims must be received before the expiry date of the card. For Travel Cards the refund is calculated on the date the card is received for refund by reimbursing any unused travel (full days only) at the Smartlink price. For MJ Cards the refund is calculated on the date the card is received for refund by reimbursing unused journeys at the Smartlink journey price. A charge of 20% of the value remaining on the card will be deducted in both cases. The initial cost of the Smartlink Card will not be refunded.
  2. To apply for a refund the card holder should post the Multi-Journey Card to: Refunds, Smartlink Office, Translink, 3 Milewater Road, Belfast, BT3 9BG.
  3. If a card is faulty and the ticket machine is unable to read the information stored on the card the appropriate full fare will be charged by the driver. The card should be returned to the address above. A cheque refund will be issued for the unused journeys at the Smartlink journey price plus the initial cost of the Smartlink Card. No administration fee will be charged. The card holder will be required to purchase a new card.
  4. If a card is damaged and the ticket machine is unable to read the information stored on the card the appropriate full fare will be charged by the driver. The card should be returned to the address above. A cheque refund will be issued for the unused journeys at the Smartlink journey price. A charge of 20% of the value remaining on the card will be deducted. The initial cost of the Smartlink Card will NOT be refunded.
  5. If a Smartlink Card is lost or stolen the card holder should phone the Smartlink Office on 028 90 759129 during office hours to cancel or ‘hotlist’ their card. The Smartlink Card number is required to do this. The Smartlink Card number is printed across the front of the card and is also printed on all corresponding receipts issued. Once ‘hotlisting’ is complete a cheque refund will be issued for the unused journeys at the Smartlink journey price. A charge of 20% of the value remaining on the card will be deducted. The initial cost of the Smartlink Card will NOT be refunded.
  6. Refund claims for less than £1.50 will NOT be accepted. Cash refunds are not available.
  7. Refunds on Smartlink Cards presented for refund after the expiry date will be permitted only in exceptional circumstances and at the discretion of the company.